TERMS OF SERVICE
Ruthless Paintball Products – Terms of Service
Effective Date: 4/6/2025
Welcome to Ruthless Paintball Products. By initiating any transaction, project, or engagement with Ruthless Paintball Products ("Ruthless," "we," "our," or "us"), you ("Client" or "you") agree to the following legally binding Terms and Conditions. These terms govern all sales, services, and deliverables provided by Ruthless Paintball Products, a registered entity owned and operated by John Moran.
We reserve the right to amend or update these Terms of Service at any time without prior notice. It is the Client’s responsibility to review the Terms periodically for changes. Continued use of our services after any such modifications constitutes your acceptance of the updated terms.
If you have any questions, contact us at sales@ruthlesspb.com before proceeding.
1. Ownership of Artwork & Licensing
All creative content—such as artwork, illustrations, logos, concepts, mockups, and final designs—produced by Ruthless Paintball Products is the sole intellectual property of John Moran – Ruthless Paintball Products unless a signed written agreement explicitly transfers ownership.
The purchase of a product does not grant the Client rights to reproduce, resell, alter, or distribute any part of the design beyond its intended use. Licensing agreements for extended use may be issued upon request and are subject to additional fees. Unauthorized use will be subject to legal enforcement and financial damages.
2. Payment Terms
A non-refundable deposit of $150 is required to initiate all custom design projects. This deposit secures your position in our design queue and covers resource allocation and labor. No work will begin until the deposit is received.
Full payment must be made before the delivery of any final product, whether physical or digital. For Clients receiving waived artwork fees, a confirmed order must be placed within 14 calendar days to retain eligibility.
Failure to complete payment may result in project termination, design forfeiture, and ineligibility for future services.
3. Production Timeline
Standard production timelines are 18–21 business days, not including weekends, holidays, or shipping/transit periods. Production timelines begin once all required information, approvals, and payments are received.
Any delays caused by the Client—including approval delays, missing content, or specification changes—may result in timeline extensions. Ruthless Paintball Products is not responsible for delays caused by suppliers, logistics carriers, or external events (see Section 13: Force Majeure).
4. Scope of Work (SoW)
Each project will include a formal Scope of Work (SoW), detailing all agreed-upon deliverables, specifications, and deadlines. Any modification to the SoW after Client approval may require a revised agreement and additional charges. Ruthless reserves the right to modify deliverables to comply with legal requirements, technical limitations, or improvements in production quality.
5. Revisions
Each custom project includes up to three (3) rounds of revisions during the design phase. Any additional revisions beyond the initial three are subject to a separate fee and may impact the production timeline. Revisions must be clearly communicated in writing.
6. Customer-Provided Materials
If the Client provides files such as logos, artwork, fonts, or brand assets ("Customer Materials"), Ruthless is not liable for any design or production issues stemming from low-resolution, incorrect file formats, or copyright-infringing materials. Ruthless reserves the right to reject materials deemed unsuitable for production.
7. Legal Clearances
It is the Client’s sole responsibility to ensure all Customer Materials are legally obtained and properly licensed. Ruthless Paintball Products assumes no liability for third-party copyright or trademark infringement arising from content submitted by the Client.
8. Excess Work & Alterations
Requests outside of the original SoW will be considered Excess Work. Such requests will not be executed without prior written approval from the Client and may require separate billing and timeline adjustments.
9. Approval of Final Work
The Client is fully responsible for reviewing and approving all final files and proofs before production begins. This includes checking spelling, layout, color, and design accuracy. Ruthless is not responsible for any errors or omissions once final approval is received.
10. Returns, Refunds, and Custom Products
All custom products—including but not limited to jerseys, pants, headgear, dry-fits, and hoodies—are non-refundable and non-returnable, regardless of production delays or Client dissatisfaction.
Defects must be reported within three (3) business days of receipt. Items eligible for evaluation must be returned within ten (10) days of receipt. Only confirmed production errors will qualify for reprint or replacement, and any reprints require full prepayment unless otherwise agreed upon in writing.
11. Print and Color Variations
Due to the nature of digital displays, printing processes, and fabric types, minor color shifts and variations are normal and do not constitute defects or grounds for returns or refunds. Ruthless will make every reasonable effort to match requested color specifications.
12. Liability and Indemnification
Ruthless Paintball Products is not liable for any indirect, incidental, or consequential damages. Total liability for any claim related to a specific project or order shall not exceed the total amount paid by the Client for that project.
The Client agrees to indemnify, defend, and hold harmless Ruthless Paintball Products, its employees, and contractors from any third-party claims, including legal fees, related to materials submitted by the Client or misuse of deliverables.
13. Force Majeure
Ruthless shall not be held responsible for delays or failure to perform resulting from events beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, civil unrest, supply chain disruptions, governmental orders, transportation failures, labor disputes, or power outages.
14. Website Design / Post-Completion Changes
Projects involving website development or digital content include one (1) round of post-completion edits if requested within four (4) business days of delivery. Any additional changes are subject to additional billing.
15. Confidentiality & Data Protection
All staff, contractors, and freelancers engaged with Ruthless Paintball Products are bound by strict confidentiality and non-disclosure agreements. Client information will be kept confidential and will not be shared with third parties without explicit written consent. While we implement reasonable data protection measures, Ruthless is not responsible for external data breaches beyond our control.
16. Contractor & Freelancer Policy
All third-party personnel working with or on behalf of Ruthless Paintball Products are subject to a 36-month confidentiality and non-solicitation clause. Any attempts to engage our contractors directly or solicit services outside our agreement will result in legal recourse.
17. Copyright and Usage Rights
Ruthless retains full copyright to all creative works until final payment is received. Upon payment, the Client may be granted a non-exclusive, limited-use license based on agreed terms. Ruthless reserves the right to showcase completed works in portfolios, marketing materials, and social media unless otherwise prohibited in writing.
18. Late Payments & Collections
Unpaid balances are subject to late fees, suspension of services, and/or collections. Ruthless reserves the right to withhold deliverables, revoke licenses, or terminate projects in cases of non-payment. Any associated collection costs or legal fees will be the Client’s responsibility.
19. Amendments to Agreement
No verbal or implied agreements shall override these Terms. All changes or exceptions must be provided in writing and signed by an authorized representative of Ruthless Paintball Products. Failure to enforce any part of these terms does not constitute a waiver of enforcement rights.
20. Disclaimer
Creative output is inherently subjective. Ruthless Paintball Products uses industry-standard tools, professional techniques, and commercial best practices but does not guarantee subjective Client satisfaction. All services and website content are provided "as is" and without warranties, expressed or implied.
Contact Information
For inquiries, clarifications, or to request a formal agreement for your records:
Email: sales@ruthlesspb.com
Website: https://ruthlesspb.com