ONLINE ORDERS
Ordering Online
Availability: 24/7.
Issues? Email: Sales@RuthlessPB.com.
Returns/Replacements
Handled on a case-by-case basis.
Dealer Inquiries
Email: Sales@RuthlessPB.com.
Sponsorship Inquiries
Email a detailed description of your team to: Sales@RuthlessPB.com.
Shipping/Delivery
International Orders: Billed according to published rates, may exceed quoted rates.
Carrier: All orders shipped via USPS.
PRODUCT INFORMATION
Manufacturing Process
Our products are made on-demand: printed, cut, and sewn from scratch after each order from white fabric. This ensures uniqueness.
Design and Color
Variability: Exact color match not guaranteed due to different screen displays. Color may vary between fabric types.
Garment Care: Machine wash cold with like colors, tumble dry low, do not bleach, iron if necessary. Turn apparel inside out before washing to extend graphic life. Knot any loose ends instead of cutting.
Shipping Times
Manufacturing Time: 18 - 21 business days.
Domestic Shipping: 4 - 6 business days.
International Shipping: 15 - 30 business days.
Note: Times are estimates and can vary based on location. No express shipping available.
RETURN/EXCHANGE POLICY
Domestic Returns
Within 7 days for exchange or refund. Items must be in resalable condition with tags.
International Returns
All sales are final outside the United States. No returns for international shipments.
Non-Refundable Items
Customized items (long sleeves, jerseys, headbands, undershirts). Contact customer service before ordering if unsure.
Responsibilities
Customer covers return shipping costs.
Refunds issued as gift cards via email.
Shipping charges are non-refundable.
Return Instructions
Pack securely, include a note with order number, preference for store credit/exchange, reason for return, and exchange item(s) if applicable.
Ship to: 2801 Riverview Road, Suite 3232, Birmingham, AL 35242.
Secure a tracking number for shipment. Contact us if you lack a packing slip or have return queries.
Issue Reporting
For incorrect, missing, or damaged items, contact us with order number, item issues, and, for defects, include pictures and descriptions.
FREQUENT QUESTIONS
Bulk Order Discount
Q: Minimum for discount?
A: Discounts start at 5 jerseys. Contact with details for a quote.
Order Processing Time
Q: Expected wait time?
A: Average production time is 18 business days.
Design Submission
Q: Preferred file format?
A: Illustrator or Photoshop, 300 dpi, include all fonts or convert to outlines, specify Pantone colors if used.
Design Fee
Q: Cost and coverage?
A: $150.00, covers initial design.