Ordering Online is available 24 hours, 7 days a week. If you have any problems ordering please send us a message at Sales@RuthlessPB.com
Returns/Replacements will be handled on a case by case basis.
Dealer Inquiries Please e-mail us at Sales@RuthlessPB.com
Sponsorship Inquiries Please send us a detailed e-mail about your team to Sales@RuthlessPB.com
Shipping/Delivery all international orders will be billed according to published rates which may be more than quoted. All orders are shipped USPS.
How are your products made?
Our designs are printed, and cut and sewn from scratch. Each order is produced after you order it from a roll of white fabric!
Exact design colors are not guaranteed as every computer screen and phone displays differently. Design colors may vary between fabric types, e.g. a backpack and a t-shirt may not match perfectly.
- Manufacturing time 12 - 14 business days
- Shipping time Domestic 2 - 5 business days
- Shipping time International 14 - 30 business days
- These times are only estimates, and can vary based on your exact location.
- Please note: We do not offer express shipping of any kind, sorry! :(
You may return an item for an exchange or refund within 7 days. Items must be in resalable condition with tags attached.
All sales are final for locations outside of the United States. We do not accept returns for international shipment.
*CERTAIN ITEMS ARE NON-REFUNDABLE. This includes ALL customized items such as long sleeves, jerseys, headbands, and undershirts. If you have any questions please contact customer service prior to placing your order.
You are responsible for paying to return the item(s) to our fulfillment center.
Once we receive the item back you will be refunded in the form of a gift card via email.
Shipping charges are not refunded when you return an item.
Credits cannot be issued in the form of checks or cash. Shipping costs can not be refunded.
If your package is returned to us for any reason you are responsible for any reshipping costs. Return Instructions:
Store Credit or Exchange?
Reason for return
Exchange item(s) requested (if applicable)
Ship the merchandise to the return address below:
428 Northfield Drive, Mooresville Indiana 46158
Please make sure to secure a tracking number or delivery confirmation number for your shipment. Your order # is required for your return or exchange to be processed by our fulfillment warehouse.
If you do not have your packing slip or are not sure if an item is returnable, please contact us.Incorrect/Missing/Damaged items:
Wrong item received
If your item appears to have a manufacturing defect (e.g.: misprinted, hole in fabric, etc.), please contact us and make sure to include the following information: Order number
Description of the defect(s)
Picture of the defect(s)
Here are the answers to some of the questions we get asked most. Still can’t find the answer you’re looking for just give us a call.
Q: How many jerseys do we have to order to get a discount?
A: Discounts usually start when you order 5 or more jerseys. Give us a call or send us the details message with order i.e. Amount of jerseys to be ordered, style cut, with or without padding and half glove.
Q: How long do I have to wait until I'll get my order?
A: Our average production time is 10 business days.
Q: What file format do you prefer the design to be in?
A: We work best with Illustrator or Photoshop file formats. Please make sure artwork is at 300 dpi and all fonts are included or in outlines. If you are using specific colors please indicate the pantone color used.
Q: How much is the design fee and what does it cover?
A: Designs are free at this time.
Q: What is your current turnaround time?
A: Our current turnaround time is 10 business days from approval and payment. The turnaround time is subject to change depending on the amount of orders, holidays, and paintball events. For the most up to date turnaround time please give us a call.
Q: What forms of payment do you accept?
A: We accept payments through PayPal, and our built in secure cart. No need to worry about getting your information stolen.