ONLINE ORDERS
Ordering Online is available 24 hours, 7 days a week. If you have any problems ordering please send us a message at Sales@RuthlessPB.com
Returns/Replacements will be handled on a case by case basis.
Dealer Inquiries Please e-mail us at Sales@RuthlessPB.com
Sponsorship Inquiries Please send us a detailed e-mail about your team to Sales@RuthlessPB.com
Shipping/Delivery all international orders will be billed according to published rates which may be more than quoted. All orders are shipped USPS.
FREQUENT QUESTIONS
How are your products made?
Our designs are printed, and cut and sewn from scratch. Each order is produced after you order it from a roll of white fabric!
Exact design colors are not guaranteed as every computer screen and phone displays differently. Design colors may vary between fabric types, e.g. a backpack and a t-shirt may not match perfectly.
Garment Care:
We recommend machine washing in cold water with like colors. Tumble dry low, do not bleach, iron if necessary. Turn your apparel inside out before washing to preserve the life of your graphic. Loose ends are completely normal on any shirt. We do not recommend cutting them! Try knotting them instead and any extra string past the knot can be cut off safely.
Shipping time:
We make each order on-demand, meaning we print, cut and sew your order after you place it. We think this makes our products pretty special, we hope you agree!
Ordering Online is available 24 hours, 7 days a week. If you have any problems ordering please send us a message at Sales@RuthlessPB.com
Returns/Replacements will be handled on a case by case basis.
Dealer Inquiries Please e-mail us at Sales@RuthlessPB.com
Sponsorship Inquiries Please send us a detailed e-mail about your team to Sales@RuthlessPB.com
Shipping/Delivery all international orders will be billed according to published rates which may be more than quoted. All orders are shipped USPS.
FREQUENT QUESTIONS
How are your products made?
Our designs are printed, and cut and sewn from scratch. Each order is produced after you order it from a roll of white fabric!
Exact design colors are not guaranteed as every computer screen and phone displays differently. Design colors may vary between fabric types, e.g. a backpack and a t-shirt may not match perfectly.
Garment Care:
We recommend machine washing in cold water with like colors. Tumble dry low, do not bleach, iron if necessary. Turn your apparel inside out before washing to preserve the life of your graphic. Loose ends are completely normal on any shirt. We do not recommend cutting them! Try knotting them instead and any extra string past the knot can be cut off safely.
Shipping time:
We make each order on-demand, meaning we print, cut and sew your order after you place it. We think this makes our products pretty special, we hope you agree!
Manufacturing time 18 - 21 business days
Shipping time Domestic 4 - 6 business days
Shipping time International 15 - 30 business days
These times are only estimates, and can vary based on your exact location.
Please note: We do not offer express shipping of any kind, sorry! :(
RETURN/EXCHANGE POLICY
You may return an item for an exchange or refund within 7 days. Items must be in resalable condition with tags attached.
All sales are final for locations outside of the United States. We do not accept returns for international shipment.
*CERTAIN ITEMS ARE NON-REFUNDABLE.
This includes All customized items such as long sleeves, jerseys, headbands, and undershirts. If you have any questions please contact customer service prior to placing your order.
You are responsible for paying to return the item(s) to our fulfillment center.
Once we receive the item back you will be refunded in the form of a gift card via email.
Shipping charges are not refunded when you return an item.
Credits cannot be issued in the form of checks or cash.
You are responsible for paying to return the item(s) to our fulfillment center.
Once we receive the item back you will be refunded in the form of a gift card via email.
Shipping charges are not refunded when you return an item.
Credits cannot be issued in the form of checks or cash.
Shipping costs can not be refunded.
If your package is returned to us for any reason you are responsible for any reshipping costs.
Return Instructions:
Securely pack your merchandise. We are not responsible for items that are damaged while in transit to our fulfillment center. Include a note with the following information:
Order number
Store Credit or Exchange?
Reason for return
Exchange item(s) requested (if applicable)
Ship the merchandise to the return address below:
2801 Riverview Road, Suite 3232 Birmingham AL 35242
If your package is returned to us for any reason you are responsible for any reshipping costs.
Return Instructions:
Securely pack your merchandise. We are not responsible for items that are damaged while in transit to our fulfillment center. Include a note with the following information:
Order number
Store Credit or Exchange?
Reason for return
Exchange item(s) requested (if applicable)
Ship the merchandise to the return address below:
2801 Riverview Road, Suite 3232 Birmingham AL 35242
Please make sure to secure a tracking number or delivery confirmation number for your shipment. Your order # is required for your return or exchange to be processed by our fulfillment warehouse.
If you do not have your packing slip or are not sure if an item is returnable, please contact us.
Incorrect/Missing/Damaged items:
If you are missing an item or have received an incorrect item with your order, please contact us including the following information:
If you do not have your packing slip or are not sure if an item is returnable, please contact us.
Incorrect/Missing/Damaged items:
If you are missing an item or have received an incorrect item with your order, please contact us including the following information:
Order number
Wrong item received
Missing item
If your item appears to have a manufacturing defect (e.g.: misprinted, hole in fabric, etc.), please contact us and make sure to include the following information:
Order number
Defective item
Description of the defect(s)
Picture of the defect(s)
FREQUENT QUESTIONS
Here are the answers to some of the questions we get asked most. Still can’t find the answer you’re looking for just give us a call.
Q: How many jerseys do we have to order to get a discount?
A: Discounts usually start when you order 5 or more jerseys. Give us a call or send us the details message with order i.e. Amount of jerseys to be ordered, style cut, with or without padding and half glove.
Q: How long do I have to wait until I'll get my order?
A: Our average production time is 18 business days.
Q: What file format do you prefer the design to be in?
A: We work best with Illustrator or Photoshop file formats. Please make sure artwork is at 300 dpi and all fonts are included or in outlines. If you are using specific colors please indicate the pantone color used.
Q: How much is the design fee and what does it cover?
A: $150.00
Q: What is your current turnaround time?
Defective item
Description of the defect(s)
Picture of the defect(s)
FREQUENT QUESTIONS
Here are the answers to some of the questions we get asked most. Still can’t find the answer you’re looking for just give us a call.
Q: How many jerseys do we have to order to get a discount?
A: Discounts usually start when you order 5 or more jerseys. Give us a call or send us the details message with order i.e. Amount of jerseys to be ordered, style cut, with or without padding and half glove.
Q: How long do I have to wait until I'll get my order?
A: Our average production time is 18 business days.
Q: What file format do you prefer the design to be in?
A: We work best with Illustrator or Photoshop file formats. Please make sure artwork is at 300 dpi and all fonts are included or in outlines. If you are using specific colors please indicate the pantone color used.
Q: How much is the design fee and what does it cover?
A: $150.00
Q: What is your current turnaround time?
A: Designs take around 24-48 hours.
Size Chart
