FAQS

ONLINE ORDERS

Ordering Online is available 24 hours a day, 7 days a week. If you have any problems ordering please shoot us a message @ Sales@ruthlesspaintballproducts.com

Returns or Replacements will be handled on a case by case basis. 

Dealer Inquiries - E-mail @ Sales@RuthlessPaintballProducts.com  

Sponsorship Inquiries- E-mail @ Sales@RuthlessPaintballProducts.com

Shipping and Delivery- International orders will be billed according to published rates which may be more than quoted. All orders are shipped USPS.


RETURN POLICY

You may return the item for an exchange or refund within 14 days. Items must be in resalable condition with tags attached.

All sales are final for locations outside of the United States. We do not accept returns for international shipment. Please reference your order number and include your request for return or exchange in the return shipment.

*CERTAIN ITEMS ARE NON-REFUNDABLE. This includes ALL personalized items such as long sleeves, jerseys, headbands, and undershirts. If you have any questions please contact customer service prior to placing your order.


FREQUENT QUESTIONS

Here are the answers to some of the questions we get asked most. Still can’t find the answer you’re looking for just give us a call.

Q: How many jerseys do we have to order to get a discount?

A: Discounts usually start when you order 5 or more jerseys. Give us a call or send us the details message with order i.e. Amount of jerseys to be ordered, style cut, with or without padding and half glove.

Q: How long do I have to wait until I'll get my order?

A: Our average production time is 14 business days. 

Q: What file format do you prefer the design to be in?

A: We work best with Illustrator or Photoshop file formats. Please make sure artwork is at 300 dpi and all fonts are included or in outlines. If you are using specific colors please indicate the pantone color used.

 Q: How much is the design fee and what does it cover?

A: Designs are free at this time.

Q: What is your current turnaround time?

A: Our current turnaround time is 10-14 business days from approval and payment. The turnaround time is subject to change depending on the amount of orders, holidays, and paintball events. For the most up to date turnaround time please give us a call. 

Q: What forms of payment do you accept?

A: We accept payments through PayPal, and our built in secure cart. No need to worry about getting your information stolen.

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Print Guideline

  • What's the best resolution to print in?

    We print at 200dpi, which is a good combination of quality and file weight. Ideally your image should be scaled to 100% at 200dpi, this means that no resizing of your file occurs stopping any interpolation.

  • Should I save my file as a TIFF or JPEG?

    For multi-colored or very detailed files we recommend using a tiff format, but they must be flattened. For simple colors and low detail files, a jpeg is fine.

  • Which color model should I choose? RGB or CMYK?

    If each individual colour is specifically important to your design, choose CYMK as our setup will print each color with the closest possible match within our available range. If the relationship between the colors within the image is more important choose RGB, this will reduce all colours equally to fit within our range.

  • What are bleed areas?

    When designing your product, it’s best to make sure that your image is slightly larger than needed. In printing, the extra printed image is referred to as a “Bleed Area” or margin, and it is removed from the finished piece. A bleed area acts as a buffer for slight inconsistencies in the manufacturing process. however, it’s important to fill your bleed areas completely, or you may end up with white, unprinted strips along the edge of your finished product.

  • Do you print on garments a customer supplies?

    Unfortunately not. All our garments are printed on flat fabric, and sewn into finished products, which gives a better finished result and all-over print. We test meticulously so that we know what gets best results on our fabrics, and our facilities cater perfectly to them. We do however print sublimation paper to order, so if you have access to a heat press you can press your fabrics or flat garments easily.

  • Can you Align a Pattern or design across panels of a garment?

    We always strive for the greatest accuracy when printing and constructing your garments. However, due to unavoidable stretch or movement of the fabric during the stitching process, we cannot guarantee perfect pattern registration across garment seams. We are generally accurate within 2-3mm / 0.10", which Is close enough for most patterns, but may show slight issues with detailed geometric patterns.

  • Can I print my own Labels?

    Most of our garments now come with printable label space for you to add your own company information and branding. If you would like to sew in your own labels, we also offer Printed Fabric Labels here.

  • How is your fabric printing eco-friendly?

    With environmental consciousness in mind, our fabrics are all printed using completely water based inks. This means no chemicals or solvents are used. Our heat fixing procedure fixes the colors and prints, avoiding the downsides of steaming, such as excess or contaminated water returning into the waste system. We have one facility where we conduct all the printing, production and fulfillment.

     


    Size Chart